1. Acceptance of Terms
By accessing or using the Cocoo application, website, or related services (collectively, the "Service"), provided by Sentra AI LLC ("Company", "we", "us", or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not access or use our Service. For information on how we handle personal data, please review our Privacy Policy.
You must be at least 13 years of age to use the Service. Users under 18 years of age (or the legal age of majority in their jurisdiction) must have the consent and supervision of a parent or legal guardian to access the Service.
2. Accounts & Medical Disclaimer
When you create an account with us, you agree to provide accurate, complete, and updated registration information. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Medical & Health Disclaimer: The tracking, insights, recommendations, and routines generated by Cocoo are intended strictly for educational and informational purposes. The Service is not a medical device, nor does it replace professional pediatric healthcare, diagnosis, or treatment. Always seek the advice of a qualified healthcare professional regarding any medical questions or child health conditions.
Never disregard professional medical advice or delay seeking it because of something you have read or tracked within the Service.
3. Plans & Billing
| Plan | Price | Sleep Insights | Tracking Data | Cancellation |
|---|---|---|---|---|
| Free / Trial | $0 | Basic Features | Limited History | N/A |
| Monthly Premium | Standard Monthly | Full AI Guidance | Unlimited History | Anytime |
| Annual Premium | Discounted Yearly | Full AI Guidance | Unlimited History | Anytime |
Billing & Automatic Renewal
Paid subscriptions auto-renew at the end of each billing cycle unless turned off at least 24 hours before the end of the current period. Billing and payment processing are managed directly through your Apple App Store or Google Play Store account.
Refunds
All subscription purchases, free trials, and charges are processed via third-party application stores (Apple or Google). Refund requests are subject to the respective app store's policies and must be requested directly through your account with Apple or Google.
Cancellation
You may cancel your active subscription at any time by navigating to your device settings or account subscription settings in the Apple App Store or Google Play Store. Upon cancellation, your subscription will remain active until the end of the current paid billing period.
4. Acceptable Use
When accessing or using the Service, you agree that you will not engage in any of the following restricted activities:
- Reverse engineer, decompile, disassemble, or attempt to derive the source code of the application.
- Use automated scripts, bots, scrapers, or data mining tools to extract data from the Service.
- Interfere with, bypass, or compromise the security features or network infrastructure of the platform.
- Use the Service for any unlawful purpose or in violation of applicable state, national, or international laws.
- Impersonate another individual, parent, or entity, or misrepresent your affiliation.
- Sell, rent, lease, or sub-license access to your subscription or account to third parties.
- Upload or transmit malicious code, viruses, or harmful scripts into the application environment