Payments

1. Payment Information & Methods

Accepted Payment Methods

Subscriptions and in-app upgrades for Cocoo can be purchased using major credit/debit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, and other store-supported local payment methods.

Billing Authorization

By subscribing to a premium plan, you authorize Nebr LLC (and our third-party payment processors) to charge your selected payment method for the initial term and recurring renewal periods until cancelled.

Supported Currencies

• USD ($) — Default billing currency
• EUR (€) & GBP (£) — European regional billing
• Local app store currencies automatically converted by Apple App Store or Google Play Store

Payment Data Privacy

Nebr LLC does not store or access full credit card numbers or card security codes (CVV/CVC) on our local infrastructure. Payment transactions are processed directly by PCI-compliant third-party providers.

2. Subscription Terms & Renewal

• Automatic Renewal: All monthly and annual premium subscriptions automatically renew at the end of each billing cycle unless turned off at least 24 hours prior to the renewal date.
• Price Modifications: We reserve the right to adjust subscription pricing. Any price updates will be communicated in advance via email or in-app notice prior to taking effect.
• Free Trials: If a free trial period is offered, you will be notified of the upcoming charge date before the trial expires. Cancelling before the trial concludes prevents any automatic billing.
• Failed Charges: If an automatic renewal payment fails, access to premium tracking features may be suspended until valid payment details are provided.

You can check your active subscription status and next billing date at any time in the app settings or your app store account dashboard.

3. Cancellation Policy

You have full control over your subscription and may cancel auto-renewal at any time without penalty:

• iOS App Store purchases: Open your iPhone Settings > tap your Apple ID > Subscriptions > select Cocoo > tap Cancel Subscription.
• Google Play purchases: Open the Google Play Store app > tap profile icon > Payments & subscriptions > Subscriptions > select Cocoo > tap Cancel subscription.
• Web purchases: Sign in to your account at cocoo.one and navigate to Account Settings > Billing to manage your active subscription.

Upon cancellation, you will retain access to premium features through the end of your current pre-paid billing cycle.

4. Refunds & Chargebacks

Our refund policies depend on the platform used to purchase your subscription:

• Apple App Store: All purchases and refund requests are governed exclusively by Apple. To request a refund, visit reportaproblem.apple.com.
• Google Play Store: Refund requests submitted within 48 hours of purchase can usually be processed directly via Google Play refund request pages.
• Direct Web Payments: Refunds for web-based purchases are evaluated on a case-by-case basis by contacting our support team within 14 days of purchase.

Except where required by applicable consumer protection laws, subscription payments are non-refundable for partial billing periods.

5. Payment Processors & Security

We partner with industry-leading, PCI DSS Level 1 certified payment gateways to ensure maximum transaction protection:

• Stripe: Secure web checkout and card processing with end-to-end tokenization.
• Apple In-App Purchases: Encrypted mobile transaction engine handled by Apple Inc.
• Google Play Billing: Encrypted mobile billing ecosystem managed by Google LLC.

All payment communication takes place across encrypted TLS 1.3 network channels using tokenized billing keys rather than raw financial credentials.

6. Security Measures for Billing

• PCI DSS compliant third-party payment processing infrastructure
• 256-bit SSL/TLS encryption for all checkout and account pages
• 3D Secure (3DS) authentication enforced for credit card fraud prevention
• Strict tokenization ensuring credit card numbers never touch local servers
• Automated fraud monitoring and real-time transaction risk scoring
• Zero retention of plain-text billing credentials or banking secrets

7. Invoices & Billing Statements

Billing statements and digital purchase receipts are issued automatically upon successful payment:

• Invoices: Digital receipts are sent to your registered account email address after each successful billing transaction.
• Store Receipts: App Store and Google Play receipts are accessible anytime within your official Apple or Google account purchase history.
• Tax Invoices: Applicable sales tax, VAT, or GST is calculated based on your billing address and itemized on your receipt.

If you require an updated tax receipt or invoice correction, please contact our support team at admin@cocooapp.com.

8. Disputes & Fraud Prevention

We actively monitor accounts to protect against fraudulent charges, unauthorized purchases, and billing disputes. If you notice an unrecognized charge on your bank statement associated with Cocoo, please contact us immediately before filing a formal chargeback dispute.

Filing an unauthorized chargeback may result in temporary account suspension pending resolution of the transaction investigation.

9. Promotional Pricing & Discounts

From time to time, Nebr LLC may offer promotional discount codes, introductory pricing, or gift redemptions. Promotional offers apply solely to the specified initial period and revert to standard renewal rates upon conclusion, unless otherwise stated in the offer terms.

10. Billing Support & Contact

If you have questions regarding a charge, need help canceling a subscription, or require assistance with billing errors: